We're aware of an issue affecting outbound SMS notifications sent from BuildPass. We understand how important these messages are for your team on-site, and we want to keep you updated as we work to resolve this.
What's happening
Our SMS provider is currently experiencing issues, causing outbound messages from BuildPass to be blocked. Everything on our end is operating normally; the disruption is with our third-party provider, and we're in direct contact with them to get this resolved as quickly as possible.
What's still working ✅
Worker App and Web sign-on verification codes are working normally
What's affected ❌
Confirming the following workflows won't work via SMS:
Action: Assigned
Action: Overdue reminder for worker
Action: Reminder for worker
Action: Updated
AI Agent: Send Self Message
Communication module
Drawing: Approved Notification
Emergency Alerts
Induction: Request changes
Permit: Admin Approve
Permit: Admin Closeout
Permit: Admin Create
Permit: Admin Reject
Permit: Admin Resume
Permit: Admin Suspend
Permit: Expiry Reminder
Permit: Pause Reminder
Permit: Start Reminder
Permit: Worker Start Notify Others
Scheduling: Task notification for assign...
Punch List: Distribute
SWMS: notify-expired-swms
Safety Meeting: Worker Notification
Safety Meeting: Worker Notification (Meetings ...)
Safety Meeting: Reminder Notification
Workflow: Send SMS
What happens when this is resolved
You don't need to do anything. Once our SMS provider is back online, any messages sitting in a pending state will push through automatically, no action required from your end.
We'll continue to post updates. If you have any urgent questions in the meantime, reach out to our support team and we'll do our best to help.